FAQ
Product
Q: What is a pre-order product?
A:
Pre-orders allow you to reserve upcoming products before they're released. Each pre-order has a set deadline—once it passes, no new reservations are accepted. After launch, we’ll email you to settle the balance. If you’ve already paid in full, we’ll ship right away. You can also track updates via email or your member account.
Q: What does it mean if an item is sold out?
A:
Sold-out items are currently unavailable and not in our inventory. These are usually hard to source or discontinued.
Q: Why do product release dates change?
A:
Launch dates reflect when we expect to receive inventory. Shipping delays or supplier issues may cause changes. We'll update timelines accordingly.
Q: How do I cancel my order?
A:
Once an order is placed, we DO NOT allow cancellations or refunds at any time. Please make sure you really need the order before placing it. If we are unable to fulfill your order, any excess payment will be returned as store credit on our website. Store credit is credit in our store that can be used for your future purchases.
Q: Why can’t I cancel my order on your website?
A:
A: We kindly ask for your understanding that cancellations are not accepted after an order is placed. Once your order is confirmed, we immediately begin preparing and sourcing your items, and we then place the order with Bandai. At that stage, Bandai DOES NOT allow us to cancel or get a refund, so cancelling your order would result in wasted time, effort, and resources on our side. By placing an order, you are confirming that you AGREE to both the product price and the shipping fee shown at checkout. We truly appreciate your support and understanding, as this helps us run our service smoothly and fulfill orders as quickly and fairly as possible.
Payment
Q: What payment methods do you accept?
A:
We accept credit cards, America Express, Apple Pay, Google Pay and UnionPay.
Q: When will my credit card be charged?
A:
Charges are processed on the next business day after you place your order, including both available and pre-order items.
Q: Do I need to pay taxes or customs fees?
A:
Our product prices only cover the item cost and do not include any duties, tariffs, customs fees, or import taxes.
Q: Will I get an invoice for my order?
A:
Yes, our system automatically emails an invoice after checkout. If you didn’t receive it, check your member account’s message center.
Q: How do I notify you of a wire transfer?
A:
Please scan your wire transfer slip and email it to info@gkgundamkit.com.
Q: Why can’t I cancel my order on your website?
A:
We kindly ask for your understanding that cancellations are not accepted after an order is placed. Once your order is confirmed, we immediately begin preparing and sourcing your items, and we then place the order with Bandai. At that stage, Bandai does not allow us to cancel or get a refund, so cancelling your order would result in wasted time, effort, and resources on our side. By placing an order, you are confirming that you agree to both the product price and the shipping fee shown at checkout. We truly appreciate your support and understanding, as this helps us run our service smoothly and fulfill orders as quickly and fairly as possible.
Freight
Q: Do you ship internationally?
A:
Yes! We offer worldwide shipping to any country.
Q: How can I find the shipping cost?
A:
For most countries, shipping fees are automatically calculated at checkout. For U.S. orders, please place your order first and our customer service team will send you a shipping quote.
Q: What if I don't want to proceed with the U.S. shipping fee?
A:
No worries. If the shipping fee is too high, you can ignore it and your order amount will be automatically refunded after 7 days.
Q: When will I receive my order?
A:
Orders ship within 7 - 10 business days. Delivery usually takes 5–7 business days, depending on your location and customs clearance.
Q: How do I track my order?
